Privacy Policy

Information We Collect

27c77 collects various categories of information in order to provide a secure, personalised, and compliant gaming experience. The data we gather falls into three broad categories: information you provide directly, information collected automatically, and information from third parties.

Information You Provide Directly

• Full name, date of birth, and gender as provided during account registration
• Contact details including mobile number and email address
• Residential address and city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet)
• Government-issued ID documents submitted for KYC verification (National ID card, passport, or driving licence)
• Payment method details such as bKash mobile numbers, Nagad account references, Rocket wallet IDs, and Upay identifiers

Information Collected Automatically

• Device information including device type, operating system, browser version, and unique device identifiers
• IP address and approximate geolocation derived from the network connection
• Gameplay data including session duration, games played, wagering amounts in BDT, and bet history
• Transaction logs recording deposit and withdrawal activity via bKash, Nagad, Rocket, Upay, and bank transfers

Information from Third Parties

• Identity verification data from approved KYC service providers used to confirm player identity and age
• Fraud and risk signals from payment processors and banking partners including City Bank, BRAC Bank, and Dutch-Bangla Bank
• Referral data when you arrive on 27c77 via a partner or affiliate link

How We Use Your Information

27c77 processes personal data only for clearly defined, lawful, and legitimate purposes. We will never sell your personal data to third parties for their independent marketing use. The following explains how your data is used:

• Account creation, authentication, and ongoing account management to keep your 27c77 profile secure
• Processing deposits and withdrawals accurately and promptly through local payment channels like bKash and Nagad
• Delivering personalised daily bonuses, cricket betting promotions, slots free spins, and casino bonus offers
• Conducting KYC and anti-money-laundering (AML) checks to comply with responsible gaming obligations and prevent fraud
• Monitoring gameplay patterns to identify problem gambling behaviour and enforce responsible gaming tools such as deposit limits and self-exclusion
• Improving platform performance, fixing bugs, and enhancing user experience based on aggregated usage statistics

Sharing Your Information

27c77 does not share, sell, or rent your personal data to any third party for commercial purposes. We may disclose your information only in the following limited circumstances:

• To payment processing partners (such as bKash, Nagad, and banking institutions) strictly to facilitate your deposit and withdrawal transactions
• To KYC and identity verification service providers who are contractually bound to maintain confidentiality and use your data only for the stated purpose
• To fraud prevention, security, and risk management technology partners who help protect both 27c77 and its players from malicious activity
• To regulatory or law enforcement authorities only when 27c77 is legally required to do so, such as in response to a court order or official governmental investigation

Any third party that receives data on behalf of 27c77 is subject to strict confidentiality obligations and data processing agreements. They are not permitted to use your data for any purpose other than the specific service they provide to us.

Cookies and Tracking Technologies

27c77 uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, and analyse usage patterns. A cookie is a small text file stored on your device when you visit our site.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly, including maintaining your login session and processing transactions securely
• Analytical cookies: help us understand how players navigate 27c77 so we can improve page layout, loading speed, and game discovery for Bangladeshi users
• Preference cookies: store your chosen language, display settings, and other platform preferences so they are remembered between sessions

You may control cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of 27c77, including the login and payment functions.

Data Retention

27c77 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, including meeting any legal, accounting, or reporting obligations. For active player accounts, data is retained throughout the life of the account and for a defined period afterwards as required by applicable obligations.

Transaction records involving bKash, Nagad, Rocket, and bank transfer payments are retained for a minimum period to satisfy financial record-keeping standards. When data is no longer required, it is securely deleted or anonymised so that it can no longer identify you.

Your Rights

As a 27c77 user you have a number of rights in relation to your personal data. These rights apply to all players registered in Bangladesh. To exercise any of these rights, contact our support team at [email protected].

• Right to access: you may request a copy of the personal data 27c77 holds about you at any time
• Right to rectification: you may ask us to correct or update inaccurate or incomplete personal information
• Right to erasure: in certain circumstances you may ask us to delete your personal data, subject to our legal and regulatory retention obligations
• Right to object: you may object to certain types of data processing, including direct marketing communications
• Right to restrict processing: you may ask us to pause processing of your data while a complaint or dispute is being resolved

We will acknowledge your request within 5 business days and aim to resolve it promptly. In some cases we may need to verify your identity before processing your request, in order to protect the security of your account.

Payment Data and KYC

27c77 takes the security of payment and identity data extremely seriously. All KYC documentation — including National ID cards, passport scans, and selfie verification images — is encrypted at rest and in transit. Access to KYC documents is restricted to authorised compliance personnel only and is logged for audit purposes.

Payment method data such as bKash mobile numbers and Nagad account references are stored only as references necessary for transaction reconciliation and dispute resolution. Full payment credentials are never stored on 27c77 servers — transactions are routed directly through the respective payment gateways using secure tokenisation.

Security Measures

27c77 employs industry-standard security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication options for player accounts, regular security audits and penetration testing, and strict internal access controls with role-based permissions.

While 27c77 takes all reasonable precautions to protect your data, no system is entirely immune to risk. In the event of a data breach that affects your personal information, we will notify affected users and take immediate remedial action in accordance with our incident response procedures.

Third-Party Links

The 27c77 platform may occasionally reference third-party service names such as payment providers or game studios. This Privacy Policy applies solely to 27c77 and does not govern the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 27c77 account.

Children's Privacy

27c77 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a user under 21 has provided us with personal data, we will promptly delete that information and close the associated account. If you believe a minor has registered on 27c77, please contact us immediately at [email protected].

Changes to This Policy

27c77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via the email address on file and display a prominent notice on the platform. The date of the most recent revision is always shown at the top of this page.

Your continued use of 27c77 following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact support to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 27c77 handles your personal data, our support team is available to assist you around the clock.

Email: [email protected]